GSL scheme annual reports

The code requires Energex and Ergon Energy to monitor and report on their compliance with GSLs, and to publish quarterly compliance reports on their websites. We use the quarterly information to produce an annual report on Energex’s and Ergon Energy’s performance.

These GSL reports are not intended to enable performance comparisons between the distributors. Energex supplies largely urbanised areas of south east Queensland, whereas Ergon Energy operates a wider distribution network spread across regional Queensland. Ergon Energy’s network features a significant number of long, isolated feeders and lower customer densities. Consequently, the GSL performance of the distributors tends to differ and performance comparisons cannot reliably be made from the reports.

Before 1 July 2014, distributors were required to report their performance against a set of minimum service standards (MSS) but after changes to the regulation of MSS, from 1 July 2014 distributors are no longer required to report that to us. Our annual reports now only include information on the distributors’ compliance with the GSLs.

The annual reports can be accessed below.

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