Regional customers
Retail competition is limited in regional Queensland, with most regional and rural consumers being supplied by Ergon Energy and paying regulated prices. This is because the Queensland Government pays Ergon Energy a subsidy (known as the uniform tariff policy) so that regional customers pay the same regulated prices as consumers in south east Queensland. Other retailers cannot compete with Ergon Energy’s subsidised prices.
SEQ customers
The south east Queensland (SEQ) electricity market has been deregulated since 1 July 2016. Consumers in SEQ are able to shop around for the best electricity deal, and around 85% of residential customers are supplied under a market contract.
To make finding the best deal easier, the Australian Energy Regulator has an independent price comparator, Energy Made Easy, which compares all electricity offers in the market. Most customers can find a better deal in minutes.
Learn how to be a smart consumer.
If you have an issue with your retailer
If you have spoken to your retailer about a problem with your service but have not been able to resolve it, you can turn to the Energy and Water Ombudsman Queensland for help. It provides a free dispute resolution service for residential and small business customers.
If you are not satisfied with the service from your retailer, you may wish to consider an alternative retailer.