Market reports and statistics

Past review

Before 1 July 2015, we were required to publish reports on developments in the retail market. These reports included information on:

  • the number of small and large customers on market and non-market contracts
  • the number of small customers that were disconnected, made a complaint to their retailer, or were participating in a hardship program.

Before 1 July 2015 retailers were required to report disconnections, hardship and complaints data to us on a quarterly basis.

Distributors were also required to report disconnections they  performed at the request of each retailer and at their own instigation.

Before 1 July 2015, retailers were required to report the number of small and large customers they served on market and non-market contracts.  We  published a quarterly report.